There is a need however for dealers to transcend - to Go Beyond the traditional use of BI and customer metrics and integrate this information with world class CRM & CX: (Customer Experience) systems. The result of this transcendence brings a multitude of additional benefits for many that come from the following enhancements:
Keep Reading...Our recent blog concentrated on CRM integration with industry ERPs as well as other disparate apps siloed in a company. The overall objective discussed is to have a relatively easier way to feed the CRM with information that helps sales and customer service create an ongoing superior customer experience.
Keep Reading...Cold calling is hard! Technology makes screening too easy and calls are rarely returned. Many look to email campaigns for the solution, but falling short because generic, spray & pray, emails are not targeted to recipients.
Keep Reading...Statistics indicate that in order to get their work done business users leverage 30-40 business apps per day among the thousands of available apps.
Keep Reading...There is a lot of speculation about how our world will look after the COVID-19 crisis. How drastically will our culture be affected? Will we continue to social distance? Will protective equipment become regular attire? And will handshakes and hugs be replaced by elbow bumps?
Keep Reading...Our newsletter is named "Digital Transformation" because we feel this exciting technological transformation isn't only affecting how companies like yours overall bring your customers' experience to another whole level - it affects how your salespeople and customer service people drive it.
Keep Reading...Poor user adoption is viewed as a substantial part of the reason why many organizations do not get an acceptable return on their CRM investment
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