Increase Customer Satisfaction & Your Bottom Line: Digital Technology’s increasing Role in Case Management

Posted by: Dennis McCarthy on November 13, 2019

Labor is the largest fixed expense for most businesses with a big influence on bottom line profits. As a result, the level of employee productivity can determine success or failure.

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Digital-Driven CRM Helps Sales People and Sales Management Drive Successful Marketing Plans Together

Posted by: Neil Saviano on October 30, 2019

Salespeople are among those at the forefront in facilitating the customer experience. They do this through process automation driven customer contact along with other state of the art technology such as customer journey mapping

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CRM International integrates SugarCRM with Prima Dealer Software

Posted by: Neil Saviano on October 23, 2019

We're very pleased at CRM International announce the integration of our world leading SugarCRM solution with Prima, an exciting cloud software for office products dealers.

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Customer Service departments need a digital solution

Posted by: Neil Saviano on October 09, 2019

Customer service agents as we know them are the center piece of customer service departments and challenged with working with various company departments for product or service issue resolution.

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Elevate Your Customer Experience (CX) To Stay Competitive

Posted by: Dennis McCarthy on October 02, 2019

Customer experience or CX is a major buzzword today and for good reason. Amazon, like many disruptors in other industries have changed the way customers buy their products.

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SSI / CRM / Marketing Automation: a Powerful Competitive Solution

Posted by: Neil Saviano & Dennis McCarthy on September 17, 2019

Systems Solutions (SSI) distribution software now integrates with SugarCRM to provide a powerful competitive solution for dealers.

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Increase User Adoption With No Touch CRM

Posted by: Neil Saviano on September 11, 2019

Next Level CRM is here to replace conventional CRM. It addresses poor CRM user adoption and in the process positions CRM as a large part of digital transformation.

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6 Ways Dealers Can Increase Sales With Process Automation

Posted by: Dennis McCarthy on August 21, 2019

Sales process automation is not about eliminating jobs. The goal is to give sales more time to engage customers, provide value, and close deals.

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