Our recent blog concentrated on CRM integration with industry ERPs as well as other disparate apps siloed in a company. The overall objective discussed is to have a relatively easier way to feed the CRM with information that helps sales and customer service create an ongoing superior customer experience.
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Cold calling is hard! Technology makes screening too easy and calls are rarely returned. Many look to email campaigns for the solution, but falling short because generic, spray & pray, emails are not targeted to recipients.
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Statistics indicate that in order to get their work done business users leverage 30-40 business apps per day among the thousands of available apps.
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There is a lot of speculation about how our world will look after the COVID-19 crisis. How drastically will our culture be affected? Will we continue to social distance? Will protective equipment become regular attire? And will handshakes and hugs be replaced by elbow bumps?
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Our newsletter is named "Digital Transformation" because we feel this exciting technological transformation isn't only affecting how companies like yours overall bring your customers' experience to another whole level - it affects how your salespeople and customer service people drive it.
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Poor user adoption is viewed as a substantial part of the reason why many organizations do not get an acceptable return on their CRM investment
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Labor is the largest fixed expense for most businesses with a big influence on bottom line profits. As a result, the level of employee productivity can determine success or failure.
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Salespeople are among those at the forefront in facilitating the customer experience. They do this through process automation driven customer contact along with other state of the art technology such as customer journey mapping
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We're very pleased at CRM International announce the integration of our world leading SugarCRM solution with Prima, an exciting cloud software for office products dealers.
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Customer service agents as we know them are the center piece of customer service departments and challenged with working with various company departments for product or service issue resolution.
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Customer experience or CX is a major buzzword today and for good reason. Amazon, like many disruptors in other industries have changed the way customers buy their products.
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Systems Solutions (SSI) distribution software now integrates with SugarCRM to provide a powerful competitive solution for dealers.
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Next Level CRM is here to replace conventional CRM. It addresses poor CRM user adoption and in the process positions CRM as a large part of digital transformation.
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Sales process automation is not about eliminating jobs. The goal is to give sales more time to engage customers, provide value, and close deals.
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Winning against market disruptors such as Amazon and others for office products and Jan an dealers isn't only about staying with the service-based, local presence strategic focus that's always worked. It's about undergoing a digital transformation by embracing digital technology.
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