For Dealers: Beyond Traditional BI (Reporting)

Posted by: Neil Saviano on August 31, 2021

There is a need however for dealers to transcend - to Go Beyond the traditional use of BI and customer metrics and integrate this information with world class CRM & CX: (Customer Experience) systems.  The result of this transcendence brings a multitude of additional benefits for many that come from the following enhancements:

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SugarCRM’s Time-Aware Customer Platform Changes the CRM Game

Posted by: Neil Saviano on August 31, 2020

As a SugarCRM partner we are making a big commitment to office products and similar industries with a CRM platform that is above the rest of the field.

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Real Time CRM/ERP Integration: Brings Customer Experience To New Levels

Posted by: Neil Saviano on May 13, 2020

Our recent blog concentrated on CRM integration with industry ERPs as well as other disparate apps siloed in a company. The overall objective discussed is to have a relatively easier way to feed the CRM with information that helps sales and customer service create an ongoing superior customer experience.

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How To Generate More Quality Leads with Nurture Marketing

Posted by: Dennis McCathy on May 05, 2020

Cold calling is hard! Technology makes screening too easy and calls are rarely returned. Many look to email campaigns for the solution, but falling short because generic, spray & pray, emails are not targeted to recipients.

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Integrations Play Major Role in Improving Customer Experience (CX)

Posted by: Neil Saviano on April 28, 2020

Statistics indicate that in order to get their work done business users leverage 30-40 business apps per day among the thousands of available apps.

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How To Thrive In A Post COVID-19 World

Posted by: Dennis McCarthy on April 21, 2020

There is a lot of speculation about how our world will look after the COVID-19 crisis. How drastically will our culture be affected? Will we continue to social distance? Will protective equipment become regular attire? And will handshakes and hugs be replaced by elbow bumps?

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Digital transformation is more critical than ever

Posted by: Neil Saviano on April 14, 2020

Our newsletter is named "Digital Transformation" because we feel this exciting technological transformation isn't only affecting how companies like yours overall bring your customers' experience to another whole level - it affects how your salespeople and customer service people drive it.

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How To Get Sales To Use Your CRM

Posted by: Neil Saviano on January 14, 2020

Poor user adoption is viewed as a substantial part of the reason why many organizations do not get an acceptable return on their CRM investment

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An Exciting New Product From SugarCRM. A Step Above Traditional Business Intelligence

Posted by: Neil Saviano on December 11, 2019

We’ve been studying, strategizing and waiting for the right time to let office products dealers (and other markets we work with) know about a significant product announcement made by SugarCRM. 

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Increase Customer Satisfaction & Your Bottom Line: Digital Technology’s increasing Role in Case Management

Posted by: Dennis McCarthy on November 13, 2019

Labor is the largest fixed expense for most businesses with a big influence on bottom line profits. As a result, the level of employee productivity can determine success or failure.

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Digital-Driven CRM Helps Sales People and Sales Management Drive Successful Marketing Plans Together

Posted by: Neil Saviano on October 30, 2019

Salespeople are among those at the forefront in facilitating the customer experience. They do this through process automation driven customer contact along with other state of the art technology such as customer journey mapping

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CRM International integrates SugarCRM with Prima Dealer Software

Posted by: Neil Saviano on October 23, 2019

We're very pleased at CRM International announce the integration of our world leading SugarCRM solution with Prima, an exciting cloud software for office products dealers.

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3 Ways To Increase Sales With CRM/ERP Integration

Posted by: Dennis McCarthy on October 23, 2019

CRM, ERP, and marketing automation integration is all about creating a 360 degree view of customers and prospects. It gives sales, marketing, and service the information they need to have more engaging conversations. Here are a few ways this integration can increase revenue.

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Customer Service departments need a digital solution

Posted by: Neil Saviano on October 09, 2019

Customer service agents as we know them are the center piece of customer service departments and challenged with working with various company departments for product or service issue resolution.

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Elevate Your Customer Experience (CX) To Stay Competitive

Posted by: Dennis McCarthy on October 02, 2019

Customer experience or CX is a major buzzword today and for good reason. Amazon, like many disruptors in other industries have changed the way customers buy their products.

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