For Dealers: Beyond Traditional BI (Reporting)

Posted by: Neil Saviano on August 31, 2021

There is a need however for dealers to transcend - to Go Beyond the traditional use of BI and customer metrics and integrate this information with world class CRM & CX: (Customer Experience) systems.  The result of this transcendence brings a multitude of additional benefits for many that come from the following enhancements:

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SugarCRM’s Time-Aware Customer Platform Changes the CRM Game

Posted by: Neil Saviano on August 31, 2020

As a SugarCRM partner we are making a big commitment to office products and similar industries with a CRM platform that is above the rest of the field.

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Real Time CRM/ERP Integration: Brings Customer Experience To New Levels

Posted by: Neil Saviano on May 13, 2020

Our recent blog concentrated on CRM integration with industry ERPs as well as other disparate apps siloed in a company. The overall objective discussed is to have a relatively easier way to feed the CRM with information that helps sales and customer service create an ongoing superior customer experience.

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How To Generate More Quality Leads with Nurture Marketing

Posted by: Dennis McCathy on May 05, 2020

Cold calling is hard! Technology makes screening too easy and calls are rarely returned. Many look to email campaigns for the solution, but falling short because generic, spray & pray, emails are not targeted to recipients.

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Integrations Play Major Role in Improving Customer Experience (CX)

Posted by: Neil Saviano on April 28, 2020

Statistics indicate that in order to get their work done business users leverage 30-40 business apps per day among the thousands of available apps.

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How To Thrive In A Post COVID-19 World

Posted by: Dennis McCarthy on April 21, 2020

There is a lot of speculation about how our world will look after the COVID-19 crisis. How drastically will our culture be affected? Will we continue to social distance? Will protective equipment become regular attire? And will handshakes and hugs be replaced by elbow bumps?

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Digital transformation is more critical than ever

Posted by: Neil Saviano on April 14, 2020

Our newsletter is named "Digital Transformation" because we feel this exciting technological transformation isn't only affecting how companies like yours overall bring your customers' experience to another whole level - it affects how your salespeople and customer service people drive it.

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How To Get Sales To Use Your CRM

Posted by: Neil Saviano on January 14, 2020

Poor user adoption is viewed as a substantial part of the reason why many organizations do not get an acceptable return on their CRM investment

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