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|  |  Welcome to the CRM Boston Newsletter March 20, 2009 The CRM Boston team and solutions partners offer clients highly effective technology-based Customer Relationship Management (CRM) and Sales Force Automation (SFA) solutions. We have been offering client programs for over a decade. Our solutions evolve from a consulting and training model that integrates powerful state-of-the-art CRM software to help our clients implement effective customer acquisition, penetration and retention programs. Thus, we work closely with our clients in the deployment of technology-based strategic sales and marketing and customer service solutions. Partnering with clients enables us to address their strategic needs from a process perspective. We feel that technology alone is not a panacea for any successful CRM and Sales Force Automation implementation. CRM experts universally agree that business processes and best practices transcend the direct impact of technology itself. At CRM Boston we help our clients develop process-based CRM programs; programs that help them react to today's volatile marketplace. We help them to acquire, expand and retain long-term, profitable customer/client relationships. This first newsletter, and future editions, will bring valuable CRM and Sales Force Automation information to you; valuable whether you have a current CRM installation or are planning an implementation. We’ll provide profile of companies who have successfully implemented CRM, along with pertinent articles and links to industry experts. We look forward to sharing with you. .
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